TERMS OF CONTRACT
When you place an order to purchase a product from frogbros.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product, and does not form a contract until we agree to supply you with the goods, and take full payment (payment is usually not taken at the time you complete the checkout process, but is taken when we are have completed your order, and are ready to despatch it to you. Orders for some 'special order' items may require pre-payment before they are ordered in from our supplier).
When your order has been completed (or when parts of your order have been completed where we have decided to split your order to aid faster despatch), and payment has been taken, we will send you a confirmation e-mail confirming that your goods have been despatched. This confirmation e-mail amounts to an acceptance by frogbros.com of your offer to buy goods from us, and will be deemed for all purposes to have been effectively communicated to you at the time we sent that e-mail to you (whether or not you receive that e-mail).
CLAIMS FOR NON-DELIVERY, LOSS OR DAMAGE
Claims for non-delivery must be made within 7 days of receipt of your 'order shipped' email notification.
Before contacting us about a missing parcel, please ensure that the delivery service has not attempted delivery whilst you were out, and left you an 'attempted delivery' card. If you receive an 'attempted delivery' (or 'we called while you were out...') type card, you should contact the delivery company without delay, to arrange redelivery.
Please note that our initial postage charges cover the first delivery attempt only. Any additional charges payable for the redelivery or redirection of a package requested by the customer, are the sole responsibility of the customer.
It is the customers responsibility to check that the delivery details provided when placing an order are correct and accurate.
Our contract for delivery will be deemed as completed on delivery to the address provided by the customer.
We cannot accept responsibilty if a parcel is delivered to the wrong address, if this is the address that you provided us with.
We cannot guarantee to deliver a parcel into the hands of a specific person, only to a specific address.
It is the customers responsibility to ensure that the address they provide is a safe and secure place to receive their parcel. We do not recommend delivery to addresses with communal or public access.
Claims for damage to any items contained in your order, or any shortage, must be made within 3 days of receipt of order, and must be made in writing, by email or post.
DELIVERY SCHEDULE
'In stock' orders are usually processed within 48 hours. Shipping then takes an additional 2-3 working days. Due to the wide variety of titles we offer, and the nature of the supply chain that American comics are subject to (the vast majority of titles are American imports, and are available from just one exclusive distributor), we cannot guarantee that all books will be available from stock. We strive to maintain accurate information, but a listing within the online catalogue does not indicate that the item is in stock, simply that we offer it for sale.To allow for restocking of any items which may be temporarily out of stock, we ask that you allow up to 14 days for delivery. Your orders are important to us, and we will always try to get your goods to you as quickly as we can, but we cannot and do not guarantee delivery by a specific date. If the order is needed by a specific date, please state this when placing the order and we will try to let you know if we cannot meet your deadline (please note that orders are processed in the order that they are received, and asking for a specific delivery date will not jump you to the head of the queue).
BACK ORDERS
If your item is not in stock, we will back order it for you for up to 28 days after the date you placed your order. If you do not want the item(s) held on back order, you simply need to contact us as soon as you receive your confirmation email. Backordered items are not charged until they are shipped.
PRIVACY POLICY
frog bros comics and books does not disclose buyers' information to third parties.
Any information we collect (including answers to survey questions) are purely for our internal use, and are not disclosed to third parties.
RETURNS POLICY
If you are unhappy with your purchase, we are happy to offer a 7 day satisfaction guarantee. Please contact us by email first, before returning any merchandise, stating your name, order number, contact details (you must provide a landline number, even if you also wish to provide a mobile), and brief description of the problem. We will be happy to replace faulty goods. We will exchange non-faulty goods within 7 days, providing they are returned in perfect and unopened condition. You will be liable for the cost of postage and re-shipping if you wish to exchange or return non-faulty goods. This does not affect your statutory rights.
Certain heavy items, such as comic bags and boxes, are quoted at a price inclusive of postage to inland UK. Returns of such items will be refunded at the net price of the goods, excluding the postage charge.
If you wish us to arrange collection of unwanted goods, the cost of collection will be deducted from any refund that we make against the returned goods. Please note that collection charges may be higher than the original outgoing postage charges. Please contact us if you require a quote, it is our promise to our customers to only charge the amount we are charged and to never add a 'handling fee'.
The Distance Selling Regulations give you the right to cancel your order or reject goods at any time, up to 7 days after you receive your goods. You may exercise these rights by following the instructions given above.
You must take care of the goods whilst they are in your possession and ensure that they are kept in pristine condition. Please note that as stated above, goods must be returned in their original unopened and perfect condition, that any refund will be for the value of goods only (excluding postage), and that you are required to return the goods to us at your own expense, within 7 days of receipt. Your card will be credited no later than 14 days AFTER we receive the goods back. It is your responsibility to see that the goods arrive back here safely.
Please note that our returns policy does not apply to SPECIAL ORDERS. These are goods which are not held as part of our stock, and are ordered in at a customers request. We are unable to cancel or return these goods to our suppliers, so are unable to accept cancellation once an order has been placed. Payment may be taken BEFORE we place the order with our suppliers. By placing an order with us for these items you agree to these terms.
The Distance Selling Regulations excludes items specially ordered for a customer, and therefore does not offer the same rights to return or cancel as regular stock items.